In the battle over your network, you have three broad weapons: your policies, your technologies, and your people. Time and time again, the success or failure of your SOC will be determined by the people who are tasked with finding the interlopers on your network. Whether you are building, improving, or maintaining a SOC, your human capital is a critical component that requires your attention. In this discussion, we will talk about the mission of the SOC, keeping the right people engaged, and ensuring that your team works as one.

Don has spent 20 years planning, designing, implementing, and operating networks and systems within Department of Defense and utility networks. Don has spent most of the last 15 years working in NOCs and SOCs, or proposing solutions for clients. He holds several industry certifications including the CISSP and GCIH. He also holds a Master degree in Organizational Management.

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