Description: The helpdesk automation tool (hat) is like the nicer kid brother of set. It’s a suite of PowerShell scripts that greatly speed up common helpdesk functions and also helps stop common issues which can make incident response harder than it needs to be.

Bio: Mick is a community level instructor for the SANS institute. While Mick enjoys and actively participates in penetration testing, his true passion is defense — tweaking existing networks, systems, and applications to keep the bad guys out. In addition to his technical work, Mick jumps at every chance to participate in a social engineering engagement. Mick has a bachelor’s degree from The Ohio State University in Communications. In his spare time, you’ll likely find him fleeing all things electronic by scuba diving, trying in vain to improve his photography skills, and either hiking or camping. You can follow Mick on Twitter at twitter.com/bettersafetynet .

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